Cancellation and Transaction Policy

ACCESSIDOC MANAGEMENT SYSTEM CANCELLATION AND TRANSACTION POLICY

Netting A2Z Ltd. (“A2Z”, “We” or “Us”) provides customized, manual service packages for a document management system designed to support document accessibility (“Management System”). This cancellation and transaction policy applies to your use of the Management System in line with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU) and BGB §356 (5) 2.a.

Terms of Transaction

To complete an order, you must complete the full payment process and confirm the order in accordance with the details presented on the website. Once these steps have been completed, you will receive an email confirming receipt of the order ("Order Confirmation"). In cases where additional information is required to finalize the order, A2Z representative will contact you via email, SMS, or telephone. An order will be deemed valid and binding only after the payment has been processed, an invoice has been issued, and the Order Confirmation has been sent (“Confirmed Order”). Placing an order on the website or filling in your details does not, in itself, constitute a binding transaction.

Payment Options

Only payments made using credit cards accepted by A2Z, will be accepted, unless explicitly stated otherwise in writing. If the transaction is not approved by the relevant credit card company, an appropriate notification will be sent to you, and the transaction will only become effective following receipt of approval from the credit card companies.

A digitally signed tax invoice will be issued and sent via email following payment, from Netting A2Z Ltd., Company Registration No. 512924044 and you hereby consent to the issuance and delivery of electronic tax invoices and receipts to the email address provided in the order form, instead of delivery by regular mail.

A2Z MAY MODIFY PACKAGES, PRICING, AND OFFERINGS AT ANY TIME. ANY CHANGES WILL NOT AFFECT PREVIOUSLY CONFIRMED ORDERS.

You may utilize the services in the framework of the Confirmed Order within a period of 12 months from the date of Order Confirmation. Upon expiration of this period, any remaining unused pages in the document accessibility package will automatically expire, without you being entitled to any refund, credit, compensation of any kind, transfer of remaining pages to a new package, or any other remedy whatsoever.

Cancellation Policy

You have the right to withdraw from this contract within 14 days without giving any reason, subject to the following instructions:  

• Submitting a Cancellation Notice

  To cancel a transaction, you must send a written cancellation notice (“Cancellation Notice”) to Support@accessidoc.com. The request must include:

  • The order number (as shown in the Confirmed Order)
  • The customer’s full name
  • Phone number
  • Email address
• Cancellation Period
  
  
  • Before Processing Begins: If the Cancellation Notice is submitted before we start processing your documents, you are entitled to a full refund, as allowed under EU law for services not yet supplied.
  • After Work Has Started: in accordance with §356 (5) 2.a) of the BGB (German Civil Code), if the Cancellation Notice is submitted after the service has already begun at your request, you may be charged a proportionate amount for work already performed. In this case, you will be charged for the pages processed before the Cancellation Notice is submitted. The rate per page will be the higher of:
    (a) The price per page in the cancelled package, or
    
    (b) The price per page (at time of purchase) in the largest offered package with fewer pages than were actually processed.
  • Completed Orders: if the Cancellation Notice is submitted after the entire order has been fulfilled and the files have been delivered, the right to withdraw no longer applies.
  • The withdrawal period will expire 14 days from the day of the Confirmed Order.
• Refund Process

  
  Refunds will be issued without undue delay and no later than 14 days from the day we are informed of your Cancellation Notice.

  Refunds will be made using the original payment method (e.g., credit card or bank transfer), in accordance with EU requirements.

Dispute Resolution

If you have a complaint or dispute regarding this contract or the services provided, please contact us directly at support@accessidoc.com. We will make every effort to resolve the issue amicably and promptly.

You may also access alternative dispute resolution (ADR) procedures through recognized consumer dispute resolution bodies in your country of residence. Information about available ADR entities can be found via your national consumer protection authority.

General

In addition, this order is subject to the Accessidoc’s Terms of Use.   

Nothing in this policy shall limit your statutory rights under EU law.